Can I share a tag with someone I trust?
Yes. Once a tag has been registered to an account, you can easily share it with any other XY user. You can decide which people can see the tag when it is in range, follow the last known locations, and even get alerts when it moves out of their range. Last updated: Fri, Feb 21 2014 4:53 pm EST
What is the battery life of an XY Tag?
The battery in the XY Tag is approximately 6 months at present, but we are working to extend the life up to a year. Last updated: Thu, Feb 20 2014 11:50 am EST
Can I replace the battery when it dies, or do I have to buy a new tag?
You will absolutely be able to buy a new battery and replace it when the battery has died. Our tag is not something that you just throw away when the battery dies. Last updated: Thu, Feb 20 2014 10:41 am EST
Tell me more about the battery…
XY will ship with a battery included, and when it is time to replace it, it takes a CR2032 coin battery. We estimate that the battery of XY will last approximately 6 months of normal use. This is not the absolute length of the battery (shelf life of up to 5 years), but the life when powering XY. Last updated: Thu, Feb 27 2014 11:54 pm EST
What is the range on the device?
The Bluetooth signal on the tag broadcasts to approximately 150 feet. The range will, however be shorter if you are in places with heavy physical interference, such as a medieval castle, or other places with thick heavy walls. Last updated: Thu, Feb 20 2014 11:20 am EST
What about water? Is XY water resistant?
XY is water resistant in that you can absolutely use it in normal day to day life without worrying about getting it damp. However, we do not suggest you try to place XY on the wreckage of the Titanic, as the design is not 100% water-proof, and you should probably not be that far underwater anyway. You might get the bends. Last updated: Thu, Feb 27 2014 11:54 pm EST
Current Estimated Shipping Date: October 2014
Last Updated At: 10/14/14What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.