XY is the most stylish, convenient, and affordable Bluetooth Tracking tag. For more information, visit www.XYFindIt.com
This post is for backers only. Please visit Kickstarter.com and log in to read.
Good news! A majority of the XY tags will ship this week.
Below is an approximate shipping schedule:
7 pack: International - Shipping between 10/31 and 11/3
3 pack: International - Shipping between 11/3 and 11/4
7 pack: US - Shipping between 11/4 and 11/6
3 pack: US - Shipping between 11/5 and 11/7
1 pack: ALL - Shipping between 11/6 and 11/11
Custom orders: ALL - Shipping between 10/31 and 11/11
Note: Due to inventory requirements, some 3 packs will ship with aquamarine (or another color) instead of the jade / green XY tag. We don't want to delay fulfilling your pledge!
We will be shipping via the United States Postal Service (USPS), and a tracking number will be provided.
Android app - The XY app will be in the Google Play Store by Friday. Currently, we have an amazing community of users testing a functional version of the XY app, and reporting any bugs they find. We are excited about the Android app and it's progress.
iOS app - Version 1.2 is Waiting for Review in the App Store. We applied for expedited review, and received it. Now, we are just waiting for an Apple review engineer to pick up our request and move forward with it.
If you enjoy testing new versions of an app before it is released to the world, and giving feedback ... being part of a community to make beacons a powerful, useful tool, then we'd love for you to be involved in our Android Community, or our iOS TestFlight program. Just email us at [email protected]. Feedback from our backers have already made a big difference. Thank you!
XY Team
This post is for backers only. Please visit Kickstarter.com and log in to read.
Hey everyone, just want to let you know that the first "full volume" production of XY beacons has left the factory and is only its way to our distribution facility here in California. According to DHL, we expect to have it on-shores this Thursday, 10/16.
Up until now we've only been getting and shipping out small quantities of beacons due to the supply issues we've had. We should have enough to satisfy all backer orders with this batch.
We have extended the BackerKit Lockdown date to this Friday, 10/17. PLEASE take a look to verify your delivery address and add-on orders before then.
Thank you for your support. If you have any questions, contact us at [email protected] -- we are here to help.
Hi everyone, Daniel here from XY. Since we started mass shipping XY about 3 weeks ago, roughly 80% of awards have been fulfilled with mostly multipacks including Jade remaining. We have heard from many of you via emails, in-app feedbacks and comments here -- some of the responses were happy, some were angry, but almost all were extremely encouraging, patient and helpful. We really appreciate it. Please keep them coming (feedbacks submitted via in-app mechanisms have been particularly helpful for debugging).
Today I want to talk to you about the top issues from the feedback we've gotten so far:
Should be resolved in the v1.3 of the XY iOS app -- already submitted the App Store and is currently awaiting approval. It's available right now to our beta users via Apple Testflight. Please contact us at [email protected] if you'd like to be part of this awesome group.
About a week ago, with the help of a few resourceful backers, we discovered a major fu... flaw in our manufacturing process. In some cases, the same beacon identifier (which should always be unique) were assigned to multiple beacons. At the moment, we still don't have a very clear picture how this occurred. It's apparent from the data logs that QC team at our factory did periodically reset the ID allocation program (bad!) but we don't really understand why... yet.
What is clear is the effect on the user experience. Backers who have received one of these beacons with duplicate IDs will simply not see the beacon in their NEARBY list, or see it as already "CLAIMED" in v1.3 of the iOS & Android app. At the moment, this is affecting roughly 7% of new beacon registrations.
Luckily, there is a solution. We designed the XY beacons for extensibility and in-field support -- the beacon firmware can be updated over-the-air via the XY app. (Most of our competitors do not.) We have a working firmware that fixes this issue and adds support for adjustable broadcast intervals, which can extend the already great battery life on these beacons. We are testing the new firmware and the update process internally. We expect to make this available to backers in our beta channels starting next week with general availability the week after.
If you think you are affected by this bug, please send us a note via the in-app feedback. We should have a resolution for you soon. Thanks for your patience. More updates on this soon.
This is a known problem. We had to make some choices between the soft-touch of the casing material, water-resistance, and easy of opening the case. We may have put too much emphesis on the former two at the cost of the later. I apologize for any frustration this may have caused, and we will make adjustments to the manufacturing process for future batches.
I do want to stress that it is possible to open the beacon without damaging the case. Per suggestions from a few of you, we have made a tutorial video:
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We are still investigating this problem. The current theory is a few beacons may, for whatever reason, have very long broadcast intervals that will trigger the out-of-range alert on iOS devices. If this is the case, the adjustable broadcast frequency in the new firmware should help... but frankly we don't know enough at this point to say for certain. More updates to follow.
That's all for now. As always, please keep the feedback coming and thank you for your support.
Team XY